Browse the categories below and please don’t hesitate to Contact Us for help!
Where do I find Rosettes?
Unfortunately Ribbons Galore is no longer making Rosette style ribbons. If you would like to consider alternative award ribbon styles, please Contact Us.
How can I get help with a ribbon design and/or placing an order?
The Ribbons Galore customer service team is happy to help! You can reach out to us by phone at 800-919-9200, shoot us an email at [email protected], or use the Live Chat feature floating in the bottom left corner of the website. We're here Monday - Friday, 8am - 4:30pm Pacific Time.
Where do I find my orders and saved designs from 2020 and earlier?
Please contact Contact Us, we will be happy to re-create your previous design and assist you with placing an order. It was not possible to transfer order history and saved designs to the new Ribbons Galore designer and web platform.
Can I place my order in-store?
Ribbons Galore does not currently have a showroom or the facilities to accept orders on-site. Our customer service staff is happy to help you by phone at 800-919-9200.
Can I get a sample?
We are happy to send a sample ribbon or two for confirmation of size, quality and color. Please email your request to [email protected] or give us a call us at 800-919-9200.
What is the minimum order?
We have a $10.00 minimum purchase for any order. The minimum quantity varies per product and can be found in the price grid on each product page.
What are the payment options?
Pay by Credit Card online (Visa, Mastercard, American Express or Discover)
We accept Purchase Orders from Public Schools and Government Agencies. Your delivery date will be recalculated once a signed copy of the PO is received. Please email it to us at [email protected].
Pay by Check - if time permits. Production time and delivery date will be scheduled after we receive the check by mail.
How do I submit tax exempt documentation?
Please email it to us at [email protected]. We will verify and set your account to tax exempt.
What happens after I place my order?
All incoming orders are thoroughly reviewed by a senior customer service rep. They will confirm any questions or concerns with you before approving the order for production. The order processing begins with emailing you an itemized invoice and ribbons previews (for custom orders). Please watch for this communication and review carefully. Your order is now “in production” and we are moving swiftly to ensure your order is completed and delivered on or before your delivery date.
Can I make a change after my order is placed?
Due to our fast order processing time, changing an order can get complicated. While every effort is made to accommodate change requests, once an order has been released into production additional cost and production time may be required and will be quoted prior to making any changes. Please review your order carefully in the checkout process.
What if I have a problem with my order?
We want you to love your ribbons! Please reach out to us by phone at 800-919-9200 or email at [email protected] and we will work with you to correct the issue.
Can I return my ribbons?
At Ribbons Galore we pride ourselves on quality and customer service. Because of this, we go to great lengths to ensure all orders are filled accurately, on time, and are of the highest quality. Accordingly, Ribbons Galore accepts returns and will provide a full refund of your payment if we have made an error or you are disappointed with the merchandise. Returns must be initiated within 15 days of receipt.
Stock item orders which have been filled and delivered as ordered can be returned. A credit will be issued upon receipt of the return less shipping costs and a 15% restocking fee ($15 minimum).
Do you offer discounts?
Ribbons Galore offers great quantity discounts and our Contact Us team is happy to work with you to optimize your order to ensure you get the best price possible.